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Terms & Conditions

Radio Controlled Shop Limited T/A RCS
Radio Controlled Shop Limited is registered in England & Wales.
Company number : 07773349
Registered Address:
OLD BANK BUILDINGS, UPPER HIGH STREET, CRADLEY HEATH, WEST MIDLANDS, B64 5HY

Buying online is a one of the most common forms of sales now and the trust of people to enter card details into a website is still a worry. It is for this reason our business model is to use PayPal for all payments at our cost as this means they handle all transactions and is one of the most trusted online payment providers. You do not need a PayPal account to purchase from the Radio Control Shop.

Prices and Currency
All prices on this web site are shown as default in pounds sterling (£). Payments made will be in pounds sterling and depending on the credit card provider they maybe a charge in your local billing currency. We reserve the right to amend prices without notice. Our prices change because the prices are dictated by the suppliers and these may change. We also order large stock and this reduces the prices and we pass this reduction to the consumer until the stock is less.

Payments
We only accept online payments by PayPal and of which you can use almost any credit/debit cards (Visa, Mastercard, Maestro, Delta, Solo, & Electron) through PayPals secure process. Products must be paid for prior to the dispatch. Please contact us by email or  telephone if you any problems with our payment system.

Order Confirmation
The Radio Controlled Shop will send you confirmation of your order details by email. This will contain all the information you require and if on checkout you register an account then you can see your order details by logging in to our website.

Shipping and Delivery
For UK deliveries the price quoted on the checkout page is the price of the delivery options you have. For non UK delivery destinations and delivery charges please contact us.

Warranties / Guarantees
In addition to the provisions of current UK consumer protection legislation, we will honour the full manufacturers' warranty on any product that we supply. Furthermore, we will replace any goods that we consider to be of unmerchantable quality at the discretion of the manufacturer and the Radio Controlled Shop. Boxes opened cannot be returned as new items as we have no process to sell these on aftwards.

Quality of Goods, Fitness for purpose
The goods we supply are original manufacturers stock suitable for the purposes described on this website and in the manufacturers literature (if any). We recommend that the manufacturers guide lines are followed for the equipment / goods are that items are used in accordance with any instructions supplied and in accordance with good and normal practice.

VAT
Prices shown do not include VAT (UK Value Added Tax). Radio Controlled Shop is not VAT registered.

Damage in Transit
If you do receive damaged goods please retain all relevant documentation so that we can make a claim against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" or similar to warn the carrier that a claim may be forthcoming.

All items are sent recorded delivery and insured.

 

Returns and Refunds
If you receive goods in damaged condition or you deem as of unmerchantable quality, you must notify us by email or by telephone within 7 days of receipt of the goods. You should then return the goods to us post-paid. On inspection and verification of your claim, we will arrange a credit or refund (whichever you prefer) of the full purchase price paid for the goods. Please note that the refunds will normally be made using the same method as the original payment (i.e. a credit card purchase will be refunded to your credit card account). This may take up to fourteen days to process.

Goods Not Available For Shipment
Although we endeavour to keep a large amount of stocks at all times, it may be possible for that some goods are not in stock at the time you place your order. In the event that we cannot ship your goods within 28 days of your order we will contact you by email to advise you on the situation.

Confidentiality
We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We will never supply your personal details to any third party. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.

Statutory Rights
Our terms and conditions in no way affect your statutory rights as a consumer.

Applicable Law and Courts of Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to English legal processes and under the jurisdiction of English Courts.

Radio Controlled Shop Limited is ranked 9.9 out of 10. Based on 1289 user reviews.